Frequently Asked Questions
Q - What happens after my free taster class?
A - If you enjoyed the class and are interested in making a commitment to training on a regular basis, you will need to set up a direct debit using the link provided. Direct debits are through 'Gocardless.com' and take one week for the first payment after initial set up. For example, set up on the 1st and the first payment will be on the 7th
Q - I enjoyed the class, but feel I need a couple more sessions to decide. Can you accommodate me?
A - Yes. You can pay for a further 3 classes with cash, debit card or bank transfer before committing to a direct debit. Cost £30.
Q - If I wish to cancel my direct debit, is there a notice period?
A -To cancel, just use your bank app, no notice period required. Alternatively, text us on 07884097251
Q - Can I increase my payments if I decide to train twice weekly?
A - You can increase or reduce your payments to different membership levels, just text us your requirements?
Q - If another family member wishes to join, are there any discounts?
A - Yes. For example, our once weekly membership is £36 per month. The top-up payment for an additional family member is £24
CLASS PRICES & ENROLMENT
For Frequently asked Questions, scroll to the bottom of the page
Q - Can I pause my membership?
A - Yes. Just let us know and we can pause your payment until you’re ready to return
Q - Does my membership include anything else?
A - Monthly fees are inclusive of:- Class training fees, Spitfire Gym membership, Licence and insurance through the ‘British Martial Arts & Boxing Association’
Q - What happens if I miss a session?
A - If you miss your class you can come to an alternative session without pre-booking or attend catch-up sessions if you are off due to sickness or holidays
Q - Are you open during half-terms and bank holidays?
A - We are open in half terms, and most of the summer holidays, but closed on bank holidays. Please attend on Tuesday or Thursday instead
Q - I notice that your fees are based on a 4 week month. What happens during months longer than 28 days?
A - We are open for 48 weeks out of a 52 week year. This allows for a 2 week closure in the summer and 2 weeks at Christmas. The sessions therefore, even out during the course of the year.
